Last updated: August 31, 2018
Information We Collect
Information is collected from you at several different points during your visit to the Websites.
Information You Give Us
At various points during your visit to the Websites you may be asked to provide information about yourself, such as your email address, name, and phone number. For example, you are asked to provide your name, email address, and phone number when using the “Contact” button on the Website. Using the “Contact” button also allows you access to a text box where you can provide additional information. You have the choice about whether to disclose the information necessary to use these features.
A user must register in order to use the App Site. During registration, a user is required to provide certain categories of information. Users who are students over the age of 18 must provide their name, phone number, email address, username, and a password. Users who are parents wishing to create an account for their child who is over the age of 13 are required to provide the same information. Users who are parents wishing to create an account for their child who is under the age of 13 are required to provide their name and email address, which are used to send you our COPPA Notice and to give you a chance to consent to our privacy practices for those users.
Students Under the Age of 13
While the Websites are not directed toward users under the age of 13, and users under 13 need parental permission to use the Websites, we do provide certain services to individuals who are under the age of 13 through the App Site, once their parents have received our COPPA Notice, consented to our privacy practices, and have finished registering their child.
It is our intention to adhere to the Children’s Online Privacy and Protection Act (COPPA). Consequently, we do not collect, use, or disclose personal information of users under the age of 13 without parental consent. In order to get consent we will send an email to the address provided that will include a complete copy of our COPPA Notice and a consent form. If you wish to provide consent you should sign and date the form and return it to us.
We will delete your personal information if you do not provide consent within a reasonable period of time after we email you.
Information Collected After Registration
Once users have registered for the App Site and become students, we collect certain additional information. This information includes information students/parents provide on tutor contact forms, information in documents students upload and share with tutors, information students share with tutors in typed message form (i.e. “notes”), and information provided through our customer support form. We also record and maintain audio and video recordings of each of our tutoring sessions.
Passive Collection of Information
In addition to information that you actively provide us, we collect information about how you interact with the Websites. For example, like many websites, we use “cookies” (which are discussed in more detail below). The types of passive information collected by the Websites include, but are not necessarily limited to, your IP address, which type of browser you are using, where you go on the Websites, and how long you stay on any part of the Websites.
Analytics, Web Beacons, & Cookies
We use the services of third parties to collect and analyze statistical data about visitors to our Websites, and to collect certain information and send out emails and other mailings/correspondence. Some of these analytic and/or mailing services collect personally identifiable information about you.
The Websites may contain electronic images known as Web Beacons (sometimes called single-pixel gifs) that allow us to count users who have visited certain web pages. Web Beacons are not used to access your personally identifiable information; they are a technique we use to compile aggregated statistics about usage of our Websites. Web Beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides.
We use “cookies” to collect and store information related to how our Sites are used when you visit the Websites in order to improve our services for you. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
We use session cookies to monitory your interaction with the Websites. After you have been idle for a certain period of time, our server will log you out to protect the security of your account. We also use permanent cookies to track click streams. We do not link cookie data to personally identifiable information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The “help” feature on most browsers provides information on how to accept cookies, disable cookies, and how to receive a notice when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Sites.
How We Use Information We Collect
We use the information we collect to provide, maintain, protect, and improve the Websites and the services we provide on them. We also use this information to do the following:
- To identify and communicate with you;
- To respond to your requests/inquiries;
- To provide services to students;
- To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send;
- To inform our marketing strategy and approach;
- To maintain certain third-party analytics reports, which track non-personal Website traffic activity for the purpose of improving the website and providing the best services possible to visitors/users to/of the Websites, including determining the content of greatest interests to Website visitors and what types of devices are accessing the Websites; and/or restore lost data or help resolve Website visitor issues.
- To serve you advertisements for our services across different internet websites.
Contacting You By Email
Disclosure of Information to Third Parties
From time to time we may decide that it is more efficient to use third parties to perform specific services, such as sending newsletters or other correspondence to our users. If we use a third party to provide a specific service your information may be shared with those third-party partners to the extent necessary for those organizations to provide services to us or to our users. Any such organizations who receive user information for this purpose are required to keep the information confidential and only use it to provide services to us or our Sites users.
We may also provide your information to third parties in the following circumstances:
- If you have authorized us to do so;
- We are legally required to do so, for example, in response to a subpoena, court order or other legal process;
- It is necessary to protect the legal rights, privacy, property, or safety of our organization, its subsidiaries, and/or affiliates, or our employees, agents, and/or contractors;
- To protect against fraud or other illegal activity or for risk management purposes;
- To protect the safety and security of visitors to the Websites;
- To permit us to pursue available remedies or limit the damages that you may sustain; and/or
- To enforce the Terms of Service.
We may also share aggregate, non-personal information about website usage with third parties. This aggregate information does not contain any personal information about our users.
Controlling Your Personal Information
People have different privacy concerns. Our goal is to be clear about what information we collect and what we do with it so that you can make meaningful choices about how it is used. If you choose, you may restrict our collection or use of your information through the Website in the following ways:
Do not submit information through the Websites.
Do not visit third-party websites through the Websites. We are not responsible for the privacy practices of other sites.
Do not send us e-mails.
Do Not Track Disclosure
We support Do Not Track. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
While we strive to protect the information you provide to us, we cannot guarantee or warrant the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email since we have no way of protecting that information until it reaches us since email does not have the security features that are built into our Websites.